CLIENT TESTIMONIALS

Working with Watson and Knox has been a great experience for my family. Prior to working with them, each year I would personally reach out to different insurers to get new quotes, and search for annual savings opportunities.. which was such a headache. Thankfully, I was recommended to work with Brooke on the Watson & Know team, who assists me every year in getting the best coverage and rates. Their team is helpful, honest, and responsive.

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Our home was impacted by Hurricane Helene this year, and Watson & Knox and Nationwide have been extremely helpful navigating through the claims process during such a devastating event for my family. I recommend them to all my friends and family who are looking for better insurance options! 

So thankful for Watson and Knox team during storm Helene! I contacted them 3 days after the storm hit with multiple properties effected, they worked so fast to get my claims processed and were in great communication during the entire process. We had a team of insurance adjusters out within 1 week of the storm, and all of the adjusters were great to work with. This speaks volumes as I know many of the Watson and Knox team was also affected by this devastating storm. Thank you again for all of your help and hard work.

Just wanted to write a few to you to express our appreciation since my wife and I put our home and autos with Watson & Knox. We left USAA after fighting with them for 6 months trying to get a roof replacement after hail damage. After the roof was put on, we were more than happy to leave them and so glad we found Watson & Knox.

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After this latest hurricane debacle, Auto-Owners was contacted, with your input, to have a Claim Rep come do an assessment. Stephanie Dietrich showed up and went all over, taking pictures, documenting whatever she found. She sat down and explained the process and what was to expect once she had all her writeups completed. Within a day, the writeup was complete and we could not believe how detailed it was/is. For instance, on our chicken coop, she even measured the thickness of the sheet metal covering the roof. Amazing! Checks were also issued super quick. 

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When talking with others on their horror stories dealing with other insurance carriers, I am SO glad that we found you and Watson & Knox. I don’t even what to think were we would be now if we had stayed with ‘the other group’. Thank God!

I am Danny T. Medlin a policy holder of Auto Owners Insurance with Watson and Knox Insurance of Thomson GA., from June 2019. Over the years I have dealt direct with Cole Daniel one-on-one for my insurance needs and he has always went out of his way to explain and recommend coverage for my Home, Auto, Boats, Side-By-Side ATVs  RVs and Motorcycles.  In addition, annually we would meet to go over changes in my policy ,my  needs and he has always been very helpful and save me a few dollars here and there. 

I have been very fortunate over the years and not needed to file but few auto claims, but on the morning of September 27, 2024 that all changed when Hurricane Helene hit my home in Evans, GA.. After inspecting the damage to my home, outbuildings and property, I called Watson and Knox Insurance and asked for Cole. The young lady I talked to stated Cole was on the phone dealing with another client  but she would have him call me ASAP but asked if she could help me. I told her what had happen and she issued me a claim number and ensured me Cole would call me in a few minutes and he did. From that point, I was treated like I was his number one customer. First he asked if everyone in my family was OK and what I needed and then he got the balling rolling on my claim. Within a few hours of dealing with Cole, I had an adjuster call and he asked if my family was OK and Safe.  With in a day or so, an adjuster arrived at my home to inspect the destruction and go over my claim and needs. A few days later Cole called checking on the family and asked if the adjuster had been there and I told him he did but I had not heard back from him. Cole called the adjuster checking on my claim and within a few hours the adjuster called me and informed me all the damage was covered and would get back with me on payment. I did not hear for the adjuster for over a week and I called Cole. After Cole and I talked, Cole called the adjuster and a few minutes later the adjuster call me and informed me he would be sending me payment on my claim and I was good with the amount.

Part of the destruction was an above sewer line that was destroyed. The first payment was $14,000.00 but the bill came in at $16,500.00. I called Cole and informed him the repair on the sewer ran over by $3500. Again, Cole called the adjuster about the over run of the sewer repair and within a few minutes the adjuster called me and stated the overrun would be covered and he would send me another check.

During the entire process Cole made me feel he had my back and helped me walk thru filing the claim and kept checking on its status and my family needs. I am 74 years old and had been insured by several big name Insurance companies and have filed a few claims but most of the time I had to run them down and fight with the adjusters, never had this feeling with Cole at Watson and Know and I thank him. An employee of this caliber is a very valuable asset to Watson and Knox Insurance Company to be as successful as they are. Again, I thank Cole for his help, support and the caring of my family.

My husband John and I have been extremely impressed with the courtesy and professionalism and just all out kindness that we have experienced with Brooke, the staff , the adjuster and claims rep for not only making sure we were taken care of quickly as could be with all those affected by the hurricane but never for one moment creating more stress than we already felt.  Our household was blessed with not as much damage as many others has sustained but we couldn't have had better people to work with us and to get things moving along for the repairs we did have.  Everyone at Watson and Knox are a blessings and asset to anyone who needs their services.  Thank you for getting us and everyone thru a trying ordeal with kindness and compassion for all.  

After Hurricane Helene, our property sustained a great deal of damage for which we contacted our insurance company. Even with communications being difficult because of lack of phone and internet services, we received a call back and an adjuster visited our property to make assessments and recommendations within a matter of a few days. Due to the diligent actions of everyone involved, we were able to get repairs completed quickly and satisfactorily. We were very pleased with the service we received from our initial contact with our agency all the way to receiving payment from our insurance company for the necessary repairs.

John Osborne is the best in the business. My family and I endured a tremendous amount of damage to our property as well one of our vehicles due to Hurricane Helena. John was very attentive and responsive in helping us make a claim so that we could begin the process of rebuilding our home. He made the process easy as well as checking in to make sure that everything was going well on our end. John is easy to get in touch with and worked to find the best insurance that is affordable for our family. Choosing John at Watson and Knox for our insurance needs was the best decision we made and we are extremely satisfied with the customer service we receive any time we need something. 

“Always wonderful & quick service. The agents are very helpful and make sure that all the clients’ information is accurate and that the coverage / plans are the best for each client.”

“Have had no problems and would recommend Watson & Knox to anyone wanting great service and fair prices. The staff is wonderful to work with. An A+ company!”

“Very nice, and very friendly. I feel I got a very good rate.”

“Watson & Knox makes shopping for insurance easy. They shop around for their customers to make sure you get a competitive rate. My agent, Julie, has always gone the extra mile for my company. Our business requires specialty insurance that is normally not shopped, and she has always been willing to take the time necessary to find the right insurance and at the best value possible.”

“Watson & Knox provide exemplary customer service. The staff are all very knowledgeable and will get you the best rates available. When our business needs immediate service, I can call or email Julie Cort and in no time it is done!”

“We switched to Watson & Knox a few years ago at the recommendation of a friend. Julie was able to consolidate all of my policies into one and save us a substantial amount of money.”

“I am well pleased with the service I receive. From filing a claim to preparing certificates of insurance to insuring various scenarios, I have always received great service. Excellent!”

“I was referred to Watson & Knox by a Watson & Knox Commercial Rep. Melissa was my point of contact and has been a blessing to me and my husband from the very beginning. I cannot say enough about her and the company other than I recommend them to everyone that mentions a need for insurance. Thanks!”

“All of the personnel at Watson & Knox excel at promptly responding to any questions. They provide excellent advice.”

“Andy has always gone ‘above and beyond’ for anything we have needed. I highly recommend Watson & Knox for your insurance needs.”

“I was very pleased with the service I got from Watson and Knox. The auto quote I asked for was returned to me within the same day. With switching over to Watson and Knox, I am saving $125 a month. Also, with switching, my coverage is double what it was. I will continue to tell everyone I talk to about my experience with Watson and Knox and refer them to Watson and Knox. Thanks.”

“Mellissa McCall, our agent, has been great assisting us with our move from another insurance agency to Watson & Knox. We were a bit anxious about the move since our insurance had been with the other agency for 25 years. She took care of everything and surprised us with a quote that was much less than what we had been paying. Within the last couple of weeks, she expertly handled a situation where the insurance company wanted to cancel insurance on a second home. The information she provided them convinced the company to continue the insurance without an increase in premium. We are very satisfied and happy with our switch to Watson & Knox.”

“I was extremely frustrated a few years ago while looking for a quality homeowner’s insurance policy that fit my needs and pocketbook. To no avail, I did not find what I was looking for. Then, I met with Melissa McCall from Watson & Knox. Outstanding agent, professional in every way. She made it easy for me to understand my choices and the eventual details of my chosen policy. The Best!”

“I have been a long term customer of Watson & Knox due to the outstanding service I’ve received over the years. I am very pleased with the quality of service and the timelines in handling my claims. The cost for auto and homeowner’s insurance has always been comparable to other leading companies.”

“As far as insurance goes, I’ve always said, “You never know what you’ve got until you need it”. I just wanted you to know that my recent encounter with a deer (the encounter cost me $6,000) could not have been any better handled. My little beloved car is a one of a kind, and it would not have been a surprise to me if, after the accident, an insurance company considered my car ‘totaled.’ However, Encompass, instead of sending me all over the place in order to find estimates, just suggested the best body shop in town. The body shop promptly picked up my car and fixed the car within a week; my little baby looked as good as or better than new! Encompass never argued the cost. Angela, over the many years that you’ve revised our policy, you’ve always helped me make the BEST decisions about coverage, and also you’ve never implied that you’re frustrated by our hobby of auto trading. Though our auto policy did not cover a car rental, YOU covered me with an umbrella, which got me a rental. When the whole affair was over and my car looked perfect and was running perfectly, – there was a bonus check! Wow! This check, which is a kind of check of which most people are unaware, was for deprecation and was sent to me unsolicited! OMG, what best practices for an insurance company! Thanks so much Angela, and thanks so much Encompass for having treated me like you care from the time you picked me up off of the side of the road to the moment that my car was finished. It feels like I never had an accident!”

“Watson and Knox has always gone above and beyond for our company. Whether it’s regular business hours, after work, or weekends, they find a way to provide the answers and recommendations needed. The staff at Watson & Knox is full of dedicated and knowledgeable individuals, a huge advantage in today’s world of constantly changing policies.”